This Privacy Policy aims to inform you about how we collect and process your personal data when you visit our website. Our data protection practices comply with the relevant legal regulations, including the General Data Protection Regulation (GDPR) in the EU and applicable Kosovo data protection laws. This Privacy Policy is designed to meet the information obligations under Articles 13 and 14 of the GDPR.

Controller

The controller responsible for the collection and processing of personal data as per Article 4 No. 7 GDPR is:

EliteDev Agency

Ruhan Pacolli

Pristina, Kosovo

E-Mail: info@elitedev-agency.com

Phone: +383 48 627 683

Provision of the Website and Creation of Log Files

Each time you visit our website, our system automatically collects data and information from your device (e.g., computer, mobile phone, tablet, etc.).

What personal data is collected and how is it processed?

Information about the browser type and version used
The operating system of the device
The hostname of the accessing computer
The IP address of the device
Date and time of the access
Websites and resources (e.g., images, files) accessed on our site
Websites from which the user's system arrived at our site (referrer tracking)
Notification of whether the access was successful
Data volume transferred

These data are stored in the log files of our system. A storage of this data together with personal data of a specific user does not take place, meaning that no identification of individual visitors is performed.

Legal Basis for the Processing of Personal Data

The processing of personal data is based on the principle of legality (Article 6(1) GDPR) and applicable Kosovo data protection regulations.

Purpose of Data Processing

The temporary (automated) storage of data is necessary for the duration of your website visit to ensure proper delivery of the website. The storage and processing of personal data also take place to maintain website functionality and security, and for combating misuse and troubleshooting. For these purposes, it is necessary to log the technical data of the accessing computer to be able to react as early as possible to display errors, attacks on our IT systems, and/or malfunctions of our website's functionalities.

Duration of Storage

The deletion of the above-mentioned technical data occurs as soon as they are no longer needed, but no later than 12 months after accessing our website.

Restriction, Objection, Correction, and Deletion Rights

You can at any time request the restriction of processing as per Article 18 GDPR, object to the processing as per Article 21 GDPR, or request correction or deletion of your data as per Articles 16 and 17 GDPR. Your rights and how you can exercise them can be found in the lower section of this Privacy Policy.

Cookies

Our website uses cookies. Cookies are small text files that are stored on your device via your browser.

What Cookies Do We Use?

We use session cookies, which are automatically deleted once you close your browser. Additionally, we may use persistent cookies to save your preferences for future visits. Persistent cookies help us provide a better user experience by remembering your preferences.

Legal Basis for Cookies

The use of cookies is based on your consent under GDPR and Kosovo data protection law. Upon visiting our website, you can consent to or reject the use of cookies. You can also manage cookie settings through your browser.

Third-Party Cookies

In addition to our own cookies, we may also use cookies provided by trusted third parties, such as:

Google Analytics: We use Google Analytics to analyze how users interact with our website and improve our services. Google Analytics places a cookie on your device to collect anonymized information about your usage patterns. For more information about how Google uses cookies, see Google's privacy policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Hotjar: We use Hotjar to gain insights into user behavior on our website, such as where users click and scroll. Hotjar collects information anonymously, and you can opt out of Hotjar tracking here: Hotjar Opt-out.

Managing Cookies

You can prevent the setting of cookies through our website by configuring your browser settings to block cookies. You can also delete cookies already stored. Please note that disabling cookies might impact the functionality of the website.

Web Tracking Tools

We use tracking technologies to improve and optimize our website, including:

Google Analytics: As mentioned above, Google Analytics is a web analytics tool that helps us understand how users interact with our website. We use the anonymization feature, which truncates your IP address within the European Economic Area before it is sent to Google. This means no personal data is processed by Google. If you do not want Google Analytics to collect your data, you can install the opt-out browser add-on: Google Opt-out Add-on.

Special Features of the Website

Our website offers various functions, and when you use them, personal data may be collected, processed, and stored. Below is an overview:

Contact Form

Scope of Processing: The data you enter into our contact form (e.g., name, email, message, project requirements) will be processed for the purposes of responding to your inquiry and providing software development services.

Legal Basis: The processing of personal data is based on the principle of legality (Article 6(1) GDPR) and consent (Article 6(1)(a) GDPR).

Duration of Storage: The data will be deleted as soon as it is no longer needed for processing your inquiry and if no legal retention obligations exist. For business purposes, project-related data may be retained for up to 7 years.

Third-Party Services

In addition to the tools mentioned above, we may use other third-party services that collect data through our website, including:

Google Fonts: We use Google Fonts to display fonts on our website. When you visit our site, your browser requests the necessary files from Google's servers. For more information about how Google handles data, visit: Google Fonts Privacy.

Vercel Analytics: We use Vercel Analytics for website performance monitoring. This service collects anonymized usage data to help us improve website performance and user experience.

Personal Data Collection Through Services

Information You Provide When Using Our Services

We collect personal information only when you voluntarily provide it to us. This typically happens when you're interested in our services or want to work with us. Here's what we might collect and why:

When you use our services, we may collect the following information:

Name and contact information (email, phone number, mailing address)
Company name, job title, and professional information
Project requirements, technical specifications, and business goals
Design preferences and branding guidelines
Budget and timeline information

Payment Information: We never store your payment information directly. All payments are processed securely through trusted third-party providers like Stripe or PayPal, which maintain PCI DSS compliance for your financial security.

Information We Collect Automatically

When you visit our website, we automatically collect certain technical information to improve your experience and understand how our site is used. This information is collected through cookies, web beacons, and similar technologies:

IP address and general location information
Browser type, version, and settings
Device information (operating system, screen resolution, device type)
Pages visited and time spent on our site
Click patterns and user interactions
Referral sources and search terms
Connection information and data volume transferred

Note: This information is typically anonymous and cannot be used to identify you personally unless combined with information you've provided directly.

3. How We Use Your Information

We use the collected information for the following purposes:

Provide and maintain our services
Process and fulfill project requests
Communicate with you about our services
Send project updates and important notifications
Improve our website and services
Analyze website usage and performance
Comply with legal obligations
Protect against fraud and security threats

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

Service Providers: With trusted third-party service providers who assist in our operations
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets
Consent: With your explicit consent for specific purposes

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Analyze website traffic and user behavior
Improve our website functionality
Provide personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

6. Third-Party Analytics and Tracking Services

6.1 Google Analytics and Tag Manager

We use Google Analytics and Google Tag Manager to analyze website usage and improve our services. These services collect information such as:

Pages visited and time spent on site
User interactions and button clicks
Device and browser information
Geographic location (general)
Referral sources and search terms
User flow and navigation patterns

6.2 Hotjar User Experience Analytics

We use Hotjar, a user experience analytics service, to understand how visitors interact with our website. This helps us identify areas for improvement and create a better user experience. Here's exactly what Hotjar does and doesn't collect:

What Hotjar Records

Mouse Movements: Where you move your cursor on the page
Clicks and Taps: Which buttons and links you interact with
Scrolling Patterns: How you navigate through page content
Page Navigation: Your journey through different pages on our site
Device Information: Screen size, browser type, and operating system
Form Interactions: Which form fields you focus on (but not what you type)

Privacy Protections

No Sensitive Data: Passwords, credit card numbers, and personal information are automatically masked
No Keystroke Logging: We cannot see what you type in forms or text fields
IP Anonymization: Your IP address is anonymized to protect your identity
Data Retention: Recordings are automatically deleted after 365 days
Secure Storage: All data is encrypted and stored securely

How We Use This Information

Identify confusing or problematic areas of our website
Understand which content is most engaging to visitors
Optimize our site's layout and navigation
Improve our service offerings based on user behavior
Test new features and designs before full implementation

Session Recordings: Hotjar may create recordings of user sessions (like a video of how you use our site). These recordings help us see where users might get stuck or confused. All recordings are completely anonymous and cannot be traced back to you personally.

6.3 Opt-Out Options

You can opt-out of these tracking services:

Google Analytics: Install the Google Analytics Opt-out Browser Add-on
Hotjar: Visit Hotjar's opt-out page
All Cookies: Manage your cookie preferences through your browser settings

7. Data Security

We implement appropriate security measures to protect your personal information, including:

SSL encryption for data transmission
Secure server infrastructure
Regular security audits and updates
Access controls and authentication
Employee training on data protection

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project-related data is typically retained for 7 years for business and legal purposes.

Data Subject Rights

If your personal data is processed, you have the following rights under GDPR and Kosovo data protection law:

Right of Access (Article 15 GDPR): You can request information on whether we process your personal data and what data we process.
Right to Rectification (Article 16 GDPR): You can request correction of incorrect data.
Right to Erasure (Article 17 GDPR): You can request that we delete your data, provided we are not required by law to retain it.
Right to Restriction of Processing (Article 18 GDPR): You can request restricted processing of your data.
Right to Data Portability (Article 20 GDPR): You can request that we transfer your data to another entity.
Right to Object (Article 21 GDPR): You can object to our processing of your data for legitimate interests or direct marketing.
Right to Withdraw Consent (Article 7(3) GDPR): If you have given us consent to process your data, you can withdraw this consent at any time.

Data Security

We implement appropriate technical and organizational security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is entirely secure, and absolute data security cannot be guaranteed.

Changes to this Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be published on this page, and where necessary, we will notify you.

Contact Information

For any inquiries about this Privacy Policy or your rights, please contact: